These Terms and Conditions govern the use of the Zoravellix website and the purchase of any apparel from our platform. Zoravellix is a Singapore-based entity dedicated to providing a professional shopping experience for our local audience.
By accessing this site, you agree to follow the guidelines set forth in this document. Users must be of legal age to enter into a binding agreement or have parental permission to use our services. All content on this website, including text, graphics, and logos, is the property of Zoravellix and is protected by intellectual property laws.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we suspect any fraudulent activity or a breach of these terms. Our goal is to maintain a transparent and reliable marketplace for every visitor.
We aim for efficiency in our shipping methods to ensure your items arrive promptly. Our total delivery timeline typically spans 2 to 3 business days . This process begins with 1 business day dedicated to order packaging and dispatch preparation within our facility.
Once the package is handed over to our logistics partners, the product transit phase requires an additional 1 to 2 business days. Please note that business days do not include weekends or public holidays in Singapore. Regarding order adjustments, cancellation is possible only while the product remains in our possession.
Once the item is dispatched and reaches the logistics stage, the delivery must be completed as scheduled. We operate exclusively on a Cash on Delivery (COD) basis . We collect the full payment at your doorstep upon arrival. There are no hidden fees, and we do not apply any shipping costs to your order. The price you see at checkout is the final amount you pay.
Zoravellix provides a 30-day return policy that starts from the day of delivery. This policy applies specifically to instances where you receive a damaged, incorrect, or misfit item. If such an issue occurs, please email us at fashion@zoravellix.com to initiate the process. We will arrange a pickup from your location at no additional cost to you.
Once the item reaches our warehouse, we require 24 hours to inspect its condition. Following a successful inspection, we will either arrange a replacement or, if the item is unavailable or the damage is beyond repair, we will issue a full refund. Since we operate via COD, we do not have your billing data on file.
We will contact you via email to request your bank details for a transfer. Once we initiate the refund, it takes approximately 5 to 6 business days for the amount to reflect in your account, depending on your banking provider. We do not charge any restocking fees. However, we do not accept returns, exchanges, or refunds due to a change of mind . We encourage you to finalize your selection before confirming your purchase.
Our support team is available to assist you with any queries regarding your order or our policies. You can reach us via email during our standard operating hours from 9 AM to 5 PM SGT, Monday through Friday . We strive to provide clear and helpful responses to all inquiries within a reasonable timeframe.
Whether you have questions about sizing, delivery status, or the return process, our team is ready to provide the necessary information. Communication is a vital part of our service, and we aim to address every concern with a professional and humanized approach.
Zoravellix operates exclusively within the borders of Singapore. We do not offer international shipping or services to users residing outside of this region. All transactions and agreements are governed by the laws of the Republic of Singapore, including the Sale of Goods Act and the Consumer Protection (Fair Trading) Act .
Our policies are designed to be fully compliant with local regulations and global digital advertising standards. By using our site, you acknowledge that any disputes will be handled within the jurisdiction of Singaporean courts. We maintain these standards to ensure a secure and lawful environment for our customers.
All personal data handled during the return or refund process is managed in accordance with the Personal Data Protection Act (PDPA). We are committed to transparency in all our business dealings within the Singaporean market.
Company Name:Zoravellix
Email: fashion@zoravellix.com
Live Hours: 9 AM to 5 PM SGT, Monday through Friday