Zoravellix is dedicated to providing a transparent and efficient logistics experience for our shoppers. We operate exclusively within Singapore, ensuring that our local community receives their orders through a reliable and professional framework.
Our shipping model is designed to be straightforward, with no hidden costs or complex fee structures. We utilize a Cash on Delivery (COD) system for all transactions to prioritize user convenience and security at the doorstep.
Understanding when your package will arrive is essential for a positive shopping experience. Our delivery cycle is divided into two distinct phases: processing and transit.
Please note that business days refer to Monday through Friday and exclude Singapore public holidays.
We believe in a "what you see is what you pay" approach. Zoravellix does not apply any shipping fees, delivery charges, or hidden administrative costs to your purchase. Shipping is entirely free for all orders delivered within Singapore.
Furthermore, we do not require any minimum order value to qualify for this service.
As we operate on a Cash on Delivery (COD) basis, the full payment of the order is collected by the delivery personnel at the time the package reaches your doorstep.
This method allows you to verify the arrival of your package before completing the billing transaction. Please ensure that the exact amount is ready for the courier to facilitate a smooth hand-off.
Transparency is a core value of our operations. Once your order has been dispatched from our facility, you will receive a notification via email. Regarding order modifications, cancellations are only possible while the item is still in our warehouse.
Once the order has been handed over to the logistics team for delivery, the cancellation window closes, and the delivery process must be completed. We encourage all users to be certain of their purchase before the dispatch phase begins.
This Shipping Policy is governed by the laws of the Republic of Singapore . Our practices align with the Consumer Protection (Fair Trading) Act , which ensures that delivery timelines and service claims are presented truthfully and accurately. We also adhere to the Singapore Code of Advertising Practice to ensure that our shipping terms are clear and not fake.
In compliance with the Personal Data Protection Act (PDPA), the contact information and address details provided for shipping purposes are used solely for the fulfilment of your order. We share these details only with our trusted logistics partners who are also bound by strict data protection standards.
Zoravellix operates only within Singapore. We do not support international shipping, nor do we facilitate transshipment services to addresses outside the country. By placing an order, you acknowledge that you are a resident or currently located within Singapore. For any questions regarding your shipment, our support team is available from 9 AM to 5 PM SGT, Monday through Friday , at fashion@zoravellix.com
Company Name:Zoravellix
Email: fashion@zoravellix.com
Live Hours: 9 AM to 5 PM SGT, Monday through Friday