| Feature | Policy Detail |
|---|---|
| Return Window | 30 Days from delivery date |
| Cost of Return | No cost to user (Free pickup) |
| Restocking Fee | None |
| Refund Method | Bank Transfer (for COD orders) |
| Eligible Reasons | Damage, incorrect item, or sizing issues |
| Ineligible Reasons | Change of mind or personal preference shifts |
At Zoravellix, we prioritize the accuracy of your order. If you receive a product that is physically damaged, an incorrect item that does not match your order details, or a product that does not fit as expected, you are eligible for our return process. To initiate this, you must notify us via email at fashion@zoravellix.com within the 30-day window following your delivery.
Once your request is received, we will coordinate a pickup from your designated address in Singapore. This service is provided at no expense to you, as we take full responsibility for logistical errors or manufacturing defects. After the item is collected and arrives at our facility, our team performs a thorough inspection within 24 hours. This step is necessary to confirm the condition of the item and the nature of the issue.
Depending on the outcome of this review and current stock availability, we will either send a replacement or move forward with a full refund. We strive to handle these cases with a professional and straightforward approach to ensure your shopping experience remains positive.
Because Zoravellix operates exclusively through a Cash on Delivery (COD) system , we do not retain your billing information at the point of sale. Consequently, all refunds are processed via bank transfer to ensure the funds reach you securely. Once the 24-hour inspection period is complete and a refund is deemed necessary; usually because a replacement is unavailable or the item is beyond repair; our team will reach out to you via email.
We will request your specific bank details to facilitate the transfer. After you provide this information, we initiate the transaction immediately. Please allow 5 to 6 business days for the amount to be reflected in your bank account. This duration depends on the processing speeds of individual banking providers within Singapore.
We aim to keep you informed at every stage of this timeline so there is total clarity regarding your funds.
Our support team is here to help you navigate any part of the return or refund journey. We are available from 9 AM to 5 PM SGT, Monday through Friday . For any questions, please contact us at fashion@zoravellix.com . We emphasize that our policy does not cover returns or refunds for a change of mind.
We encourage all users to review their selections cautiously before completing a purchase.
This policy is designed to be fully compliant with the laws of Singapore, including the Consumer Protection (Fair Trading) Act and the Sale of Goods Act . These regulations ensure that consumers are protected against defective products and fraudulent practices.
Furthermore, we handle all personal data provided during the refund process, such as your bank account details, in strict accordance with the Personal Data Protection Act (PDPA) . Our operations are limited to Singapore, ensuring that we meet all local legal requirements and global standards for digital advertising.
By maintaining these high standards of transparency, we provide a reliable and professional environment for all our users.
Company Name:Zoravellix
Email: fashion@zoravellix.com
Live Hours: 9 AM to 5 PM SGT, Monday through Friday